Subscription Cancellation & Refund Policy

Subscription renewal

When you purchase a subscription, your order automatically renews according to the billing frequency selected at checkout, such as every 30, 60, or 90 days, until canceled.

First subscription order – 60-Day Money-Back Guarantee

Only your first subscription order is covered by our 60-Day Money-Back Guarantee.

Elm & Herb does not currently require products to be returned. If you are not satisfied with your purchase or have changed your mind, contact us within 60 days of receiving your first subscription order to request a full refund for the product purchased.

This guarantee applies only to the initial subscription order. Subsequent recurring orders are subject to the cancellation and refund conditions described below.

How to manage or cancel your subscription

You can manage, pause, or cancel your subscription at any time through:

  • Customer portal: Access your subscription using the link provided in your subscription emails.

  • Email: info@elmandherb.com

To prevent your next scheduled payment, cancel your subscription before the order enters processing. Once canceled, you will not be charged for future subscription renewals.

Upcoming renewal notifications

Before your next scheduled payment, we will send you an email containing information about the upcoming billing date and how to manage or cancel your subscription.

Please ensure that the email address associated with your subscription is correct and check your spam or promotions folders if you do not receive the notification.

Billing and order processing

  • Your payment method is charged automatically on the scheduled billing date.

  • You can cancel your subscription before the scheduled order enters processing.

  • Once a recurring order has entered processing, it may no longer be possible to cancel or modify it.

  • Canceling your subscription does not automatically cancel an order that has already been processed.

  • After cancellation, no further recurring orders will be created or charged.

Refunds for recurring subscription orders

  • Orders canceled before they enter processing will not be charged.

  • Recurring orders that have already entered processing or shipped are not normally eligible for cancellation or a refund.

  • If you receive a damaged, defective, or incorrect product, contact us at info@elmandherb.com so we can resolve the issue.

  • Any additional rights available under applicable consumer-protection law remain unaffected.